SSF (Sales Service Factory) is a specialist in Business Process Outsourcing: we take over predefined business processes – from customer service and sales to back-office topics – end-to-end, measurable and in firm partnership with our clients.
Our core business is Business Process Outsourcing (BPO): we plan, steer and optimise outsourced processes together with you – with clear service and quality targets, documented interfaces to your systems and continuous improvement (CIP). Telephony, digital channels and sales processes build on that modularly.
Nationally and internationally we connect sites so you can scale capacity and languages without exploding internal complexity. Our people on the ground make the difference: trained teams that uphold standards and step in exactly where the process gets tricky.
Whether existing customer care, order-to-cash, lead qualification or multichannel support: we deliver measurable KPIs – with the quality and reliability standards market leaders expect from a BPO partner.
Driven by the goal of making dialogue communication more professional, an outsourcing partner in customer service is born – the starting point of our later BPO breadth as Sales Service Factory.
Site expansion follows BPO logic: more capacity, proximity to customers and talent pools, without diluting quality across the surface.
Alongside classic inbound and outbound, modular building blocks grow: training, workforce, sales support and specialised sub-processes – all manageable in a shared steering model with our clients.
Quality and workforce standards sharpen our delivery: traceable conversations, governed escalation paths and robust results in the outsourced processes.
We combine digital interfaces, reporting and assistive tools with human decisions – so outsourcing processes remain stable, efficient and auditable.
By publicly aligning with Sales Service Factory we make clear what we focus on: industrialised service and sales processes for demanding clients – transparent, scalable, partnership-oriented.
For us, BPO does not mean rigid script processing. Our teams analyse root causes in the outsourced workflows, propose improvements and accompany the implementation – from first contact to follow-up.
Career changer or pro – everyone representing our clients' processes goes through a broad training programme and clear escalation and QA rules. That is where we invest.
Outsourcing only works with trust: shared goals, fair SLAs and transparency on KPIs. That is how we work with clients – not as a short-term call centre, but as reliable process ownership from the outside.
"Credibility is a simple matter: you say what you do, and you do what you say."
— Daniel Dagan
Our specialty is outsourced service and sales processes – from the first enquiry to running operations.