In Mediapark – right in the heart of the cathedral city. Our Cologne site combines media flair with first-class infrastructure.
Cologne is the fourth-largest city in Germany and the economic centre of the Rhineland. The metropolis offers a unique mix of culture, media and business. Mediapark, our location, is one of the most modern office quarters in the city.
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From this hub we steer and run service and sales processes for our clients.
Existing customer care, technical support and complaints handling for renowned brands.
Cross- and upsell, lead qualification and appointment setting – performance-driven.
Case handling, documentation, data maintenance – audit-proof and with clear KPIs.
Phone, chat and email from a single hub – with unified briefing and coaching.
Operations hubs in Mönchengladbach, Mülheim, Duisburg, Cologne and internationally – a network for your service needs.