Sales & Service Factory

Welcome to SSF – Sales Service Factory

BPO with along the entire value chain

Six disciplines, one partner: customer service, sales, back-office, IT support, finance and HR – seamlessly integrated into your processes, secure, scalable and measurable.

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25+ Clients
98% Satisfaction
24/7 Availability
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Trusted by leading companies

About us

How we deliver what
strong brands expect from BPO

Industrialised processes, clear KPIs and teams that combine standards with empathy – that is SSF for many well-known clients.

Measurable service quality

SLAs, KPIs and reporting – so you can see what is outsourced: not a black box, but controllable processes from first contact to documentation.

Integration & interfaces

We connect to your systems and markets – from front office (phone, chat, mail) to back-office processes, audit-proof and auditable.

Scaling with strategy

More volume, new languages, campaigns: capacity and locations can grow with your demand without spreading quality thin.

People who deliver results

Technology supports, people decide. Our teams are trained and managed so your brand message and empathy reliably reach the customer contact.

BPO Services

Six disciplines.
One strong partner.

All BPO services from a single source – seamlessly integrated into your existing processes.

01

Customer Service BPO

Multichannel customer care at the highest level – phone, email, live chat, social. Multilingual, 24/7, scalable as needed.

24/7MultichannelMultilingual
02

Sales Outsourcing

Complete sales processes: lead generation, qualification, closing. B2B and B2C – with measurable ROI.

B2BB2CLead Gen
03

Back-Office Services

Efficient data entry, document management and order processing. Fast, precise, cost-optimised.

Data entryDocumentsProcesses
04

IT Helpdesk & Support

Technical first- and second-level support for employees and end customers – remote, on-site, SLA-compliant.

L1/L2RemoteSLA
05

Finance & Accounting

Bookkeeping, invoicing, receivables management, financial reporting – ISO-certified and compliant.

AccountingReportingISO
06

HR Process Outsourcing

Recruiting support, onboarding, payroll, HR administration – so your HR team can focus on strategy.

OnboardingPayrollHR-Admin
All services in detail
0+
Clients
Trust SSF
0%
Satisfaction
Across all projects
0+
Years of experience
In the BPO market
0M+
Interactions/year
Successfully handled
Your success
is our mission
For clients

Your success is
our mission

Sales Service Factory stands for reliable BPO implementation, motivated teams and measurable results. We think along, act solution-oriented and scale your service and sales processes.

  • Reliable implementation with measurable KPIs
  • Motivated teams with real commitment
  • Regular benchmark wins
  • Flexible scaling to your needs
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Testimonials

What our partners say

"

SSF is great. I love being part of the team! Collaboration is professional and human at the same time.

JH
Johannes Hoffer GF Talentfactory, München
"

What convinces us: SSF thinks in processes, not tickets. The teams pull together when it matters and deliver consistent quality day to day.

LW
Lukas Weber Director Customer Experience
"

Great service and friendly employees. A clear recommendation for anyone looking for quality!

MK
Maria Krause Leiterin Kundenservice
Locations

Find us near you

Mönchengladbach

Headquarters

Mülheim an der Ruhr

Ruhr area site

Duisburg

Lower Rhine site

Cologne

Rhineland site

Near- & Offshore

International solutions

Ready for the next step?

Six disciplines, one partner – we orchestrate your processes end to end. Let’s talk about your specific needs.

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