Mönchengladbach – the heart of SSF. Here, at Berliner Platz and Lüpertzender Straße, sits our headquarters with more than 140 workstations.
Mönchengladbach is a major city on the Lower Rhine with around 270,000 inhabitants. It offers excellent infrastructure, short distances and a vibrant cultural scene. As a business location it convinces with low cost of living and a strong service sector.
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From this hub we steer and run service and sales processes for our clients.
Existing customer care, technical support and complaints handling for renowned brands.
Cross- and upsell, lead qualification and appointment setting – performance-driven.
Case handling, documentation, data maintenance – audit-proof and with clear KPIs.
Phone, chat and email from a single hub – with unified briefing and coaching.
Operations hubs in Mönchengladbach, Mülheim, Duisburg, Cologne and internationally – a network for your service needs.