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Customer Service BPO
Multichannel customer care at the highest level – phone, email, live chat and social. Multilingual, 24/7 and scalable as needed.
Business Process Outsourcing (BPO), customer service and sales – as a reliable partner, we orchestrate your processes end to end.
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BPO describes the outsourcing of business processes – whether visible to your end customers or running completely in the background.
All BPO services from a single source – seamlessly integrated into your existing processes.
Multichannel customer care at the highest level – phone, email, live chat and social. Multilingual, 24/7 and scalable as needed.
Complete sales processes: lead generation, qualification and closing. B2B and B2C – with measurable ROI.
Efficient data entry, document management and order processing. Fast, precise and cost-optimised.
Technical first- and second-level support for employees and end customers – remote, on-site and SLA-compliant.
Bookkeeping, invoicing, receivables management and financial reporting – ISO-certified and compliant.
Recruiting support, onboarding, payroll and HR administration – so your HR team can focus on strategy.
We analyse your current processes and identify potential – free of charge, non-binding and transparent.
Tailor-made BPO concept with clear KPIs, defined SLAs and a complete implementation roadmap.
Seamless onboarding: product training, system integration and process alignment – your knowledge, our capacity.
Production start with real-time monitoring, regular QA reviews and continuous process optimisation.
Industry-specific know-how for tailor-made BPO solutions.
Our employees are supported by i2x across all areas – for measurably better results, higher quality and maximum compliance.
Our processes and systems are certified according to the highest international standards.
Quality management system
Our workflows, training and service quality are continuously monitored and improved – for consistently high performance in every project.
Information security
Your data is in safe hands with us. Our certified ISMS ensures the highest standards in data protection and IT security.
Simply and easily by email or through our contact form. We will get back to you as soon as possible.